{"id":5058,"date":"2025-05-12T05:13:30","date_gmt":"2025-05-12T05:13:30","guid":{"rendered":"https:\/\/demo.awaikenthemes.com\/sellsmart\/cbd-oil\/?page_id=5058"},"modified":"2026-06-23T12:28:14","modified_gmt":"2026-06-23T12:28:14","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/renyulife.com\/ko\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5058\" class=\"elementor elementor-5058\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7fd1bf8d e-flex e-con-boxed e-con e-parent\" data-id=\"7fd1bf8d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e0ac047 elementor-widget elementor-widget-text-editor\" data-id=\"1e0ac047\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>At RenyuLife, customer satisfaction is important to us. Due to the nature of wellness, consumable, and skincare products, certain restrictions apply to cancellations, returns, and refunds.<\/p>\n<p><strong>Order Cancellation<\/strong><\/p>\n<ul>\n<li>Orders can be cancelled only before they are processed or shipped.<\/li>\n<li>Once an order has been dispatched, it cannot be cancelled.<\/li>\n<li>To request a cancellation, please contact our customer support team immediately at <a href=\"mailto:care@renyulife.com\"><strong>care@renyulife.com<\/strong><\/a>.<\/li>\n<\/ul>\n<p><strong>Returns<\/strong><\/p>\n<p>For safety, hygiene, and quality reasons, we do not accept returns of products that have been opened, used, or tampered with.<\/p>\n<p>Returns are accepted only under the following circumstances:<\/p>\n<ul>\n<li>The product received is damaged during transit.<\/li>\n<li>The product received is defective.<\/li>\n<li>An incorrect product has been delivered.<\/li>\n<\/ul>\n<p><strong>Reporting Damaged, Defective, or Incorrect Products<\/strong><\/p>\n<p>If you receive a damaged, defective, or incorrect product, please notify us within <strong>24 hours of delivery<\/strong> by emailing c<a href=\"mailto:are@renyulife.com\"><strong>are@renyulife.com<\/strong><\/a> with:<\/p>\n<ul>\n<li>Order Number<\/li>\n<li>Clear photographs and videographs of the product<\/li>\n<li>Photographs of the packaging<\/li>\n<li>A brief description of the issue<\/li>\n<\/ul>\n<p>Failure to report within the specified timeframe may result in the request being declined.<\/p>\n<p><strong>Refunds &amp; Replacements<\/strong><\/p>\n<p>Upon verification of the claim, RenyuLife may, at its sole discretion:<\/p>\n<ul>\n<li>Issue a replacement product, or<\/li>\n<li>Process a refund to the original payment method<\/li>\n<\/ul>\n<p>Refunds will be initiated after approval and may take <strong>7\u201314 business days<\/strong> to reflect in your account, depending on your bank or payment provider.<\/p>\n<p><strong>Non-Returnable &amp; Non-Refundable Items<\/strong><\/p>\n<p>The following items are not eligible for return or refund:<\/p>\n<ul>\n<li>Opened or used products<\/li>\n<li>Products with damaged or missing original packaging<\/li>\n<li>Products returned without prior approval<\/li>\n<li>Products reported after the specified claim period<\/li>\n<li>Replacement or Exchange will be delivered with 2 to 4 business days&nbsp;<\/li>\n<\/ul>\n<p><strong>Contact Us<\/strong><\/p>\n<p>For cancellation, return, replacement, or refund-related queries, please contact:<\/p>\n<p><strong>Email:<\/strong> <a href=\"mailto:care@renyulife.com\">care@renyulife.com<\/a><\/p>\n<p>We are committed to resolving genuine concerns promptly and fairly.<br><br><\/p><p>Shipping Policy<\/p><p>1. Shipping Rates<\/p><p>Shipping rates are calculated based on the weight of your order and your location.<\/p><p>2. Shipping Times<\/p><p>Orders are typically processed, shipped and delivered within 3 to 7 business days.<\/p><p>3. International Shipping<\/p><p>We offer international shipping to select countries. Please note that customs duties and taxes<\/p><p>may apply. Orders will be delivered within 5 to 10 business days.<\/p><p>4. Order Tracking<\/p><p>Once your order has shipped, you will receive a tracking number via email.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>At RenyuLife, customer satisfaction is important to us. Due to the nature [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5058","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/renyulife.com\/ko\/wp-json\/wp\/v2\/pages\/5058","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/renyulife.com\/ko\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/renyulife.com\/ko\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/renyulife.com\/ko\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/renyulife.com\/ko\/wp-json\/wp\/v2\/comments?post=5058"}],"version-history":[{"count":9,"href":"https:\/\/renyulife.com\/ko\/wp-json\/wp\/v2\/pages\/5058\/revisions"}],"predecessor-version":[{"id":6225,"href":"https:\/\/renyulife.com\/ko\/wp-json\/wp\/v2\/pages\/5058\/revisions\/6225"}],"wp:attachment":[{"href":"https:\/\/renyulife.com\/ko\/wp-json\/wp\/v2\/media?parent=5058"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}